Privacy Policy
Last Updated: January 2025
Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use our instant messaging application (the "App"). We are committed to protecting your privacy and ensuring transparency about our data practices.
By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.
How We Use Your Information
We use the collected information for the following purposes:
1. Service Delivery
- Provide instant messaging and communication services
- Enable audio and video calls
- Deliver push notifications
- Sync data across your devices
2. Service Improvement
- Analyze usage patterns to improve App functionality
- Fix bugs and resolve technical issues
- Enhance user experience and performance
3. Security and Safety
- Detect and prevent fraud, abuse, and security threats
- Ensure App security and data protection
- Comply with legal obligations
4. Customer Support
- Respond to your inquiries and support requests
- Troubleshoot technical issues
Data Sharing and Third-Party Services
Third-Party SDKs and Services
Our App integrates the following third-party services that may collect and process your information:
1. Cloud Storage Services
2. Audio/Video Communication Services
3. Push Notification Services
4. Analytics and Monitoring Services
5. DNS Resolution Services
6. Image Processing Libraries
7. Other Third-Party Services
Data Sharing Practices
- We do not sell your personal information to third parties
- We share data only with service providers necessary for App functionality
- All third-party service providers are contractually obligated to protect your data
- We may share data if required by law or to protect our rights and safety
Data Storage and Security
Data Storage
- Local Storage: Messages, media files, and App data are stored locally on your device
- Cloud Storage: Media files and documents may be stored on cloud servers for synchronization and backup
- Encryption: We use industry-standard encryption (SQLCipher, WCDB encryption) to protect stored data
Data Security Measures
- End-to-end encryption for sensitive communications (where applicable)
- Secure data transmission using HTTPS/TLS
- Database encryption for local data storage
- Regular security audits and updates
- Access controls and authentication mechanisms
Data Retention
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: Data may be retained for a limited period for legal and safety purposes
- Media Files: Stored until you delete them or your account is deleted
- Logs: Retained for up to 90 days for troubleshooting and security purposes
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal data
- Correction: Update or correct your personal information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Opt-out of certain data collection practices (where applicable)
- Permissions: Manage App permissions through your device settings
How to Exercise Your Rights
- Account Settings: Manage your profile and privacy settings within the App
- Device Settings: Control App permissions through Android device settings
- Contact Us: Send requests to our support team (contact information below)
Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through the App (for significant changes)
You are advised to review this Privacy Policy periodically for any changes.
Compliance
This Privacy Policy complies with:
- Google Play Developer Policy: https://play.google.com/about/developer-content-policy/
- General Data Protection Regulation (GDPR): For users in the European Economic Area
- California Consumer Privacy Act (CCPA): For users in California, USA
- Personal Information Protection Law (PIPL): For users in China
Third-Party SDK Privacy Disclosures
Detailed Third-Party Service Information
Firebase (Google)
- Purpose: Push notifications, analytics
- Data Collected: Device identifiers, app usage data, crash reports
- Privacy Policy: https://policies.google.com/privacy
- Opt-Out: Available through device settings
Sentry
- Purpose: Error tracking and performance monitoring
- Data Collected: Crash reports, error logs, device information, performance metrics
- Privacy Policy: https://sentry.io/privacy/
- Data Processing: United States, European Union
Zego Express Engine
- Purpose: Real-time audio and video communication
- Data Collected: Audio/video streams, device information, network information, call metadata
- Privacy Policy: https://www.zego.com/en/privacy
- Data Processing: China, United States, Singapore
Cloud Storage Providers
All cloud storage providers (Aliyun, Tencent Cloud, AWS, Huawei Cloud) process data according to their respective privacy policies and data processing agreements. Data is encrypted in transit and at rest.
Note: This Privacy Policy is provided in English. If you require a translation in another language, please contact us.
Effective Date: January 2025